A encomenda não chegou até o operador postal
Please note that the statuses used in our service are universal for all postal operators. If the original status of the postal operator is different from universal, it is tantamount to the status of our service.
Status "A encomenda não chegou até o operador postal" used when sender notified postal operator about postal item, but never brought item to postal service for its delivery. No factual acceptance isseud.