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Please use ONLY this thread if you have any issues about any parcel/item.
Do no duplicate thread.
Do not post links to 3rd party services, only original postal systems.

Please add country of destination when asking about parcel, or carrier name if use any express carrier to get more accurate answer
#481 Zlatac [ 3 0 ] : 2017-08-18 04:32:09
Thank you, you're so kind.
#482 Package still not updated (2 weeks going on 3) [ 5 0 ] : 2017-08-19 00:35:43
Hello all!

So I posted in this forum already, but I have a question. It's been almost 4 weeks since my package was sent out to Nigeria to my recipient. It was a $400 Iphone. Which I already know can't be tracked based off the package service I chose.

The tracking number is: LA066231058US

It was last updated July 24th that it's in transit to destination.

I asked my recipient to check the Nigerian post office, and they said the package isn't there yet. So it's gotta be stuck in customs I believe. So should I still wait it out? The recipient will keep checking back there every week, but I would just like to know if I should keep waiting at this point. Thank you, and your answer is very much appreciated!
#483 EBAY_SELLER_KZ [ 841 55 ] : 2017-08-19 09:18:40
#10449 Package still not updated (2 weeks going on 3) [ 5 0 ]
Hello all!

So I posted in this forum already, but I have a question. It's been almost 4 weeks since my package was sent out to Nigeria to my recipient. It was a $400 Iphone. Which I already know can't be tracked based off the package service I chose.

The tracking number is: LA066231058US

It was last updated July 24th that it's in transit to destination.

I asked my recipient to check the Nigerian post office, and they said the package isn't there yet. So it's gotta be stuck in customs I believe. So should I still wait it out? The recipient will keep checking back there every week, but I would just like to know if I should keep waiting at this point. Thank you, and your answer is very much appreciated!
As I said 45-60 days is normal time for NG postal service. If it was stuck at customs the recipient would've received a notice either by mail or phone (if such is specified in the package). So it's not about the customs. It could've been stolen however, as everyone knows First Class mail is not insured and missing content appears quite often in NG. However the chance of it really still being in transit is quite high, as I said.
#484 ryanex [ 1 0 ] : 2017-08-21 14:58:35
Hi, I'm new to the forum  my parcel which was sent via deutschepost has been in transit for more than 20days  now when i used your service it states " Send item abroad (Export) (FRANKFURT/M)"  was this package directly sent to my country or does it stops at a another transit point ? cuz when i used my countries mail tracking service it states destination country as SWEDEN 
my tracking number is RX657628253DE
#485 Kit120 [ 1 0 ] : 2017-09-03 15:46:19
Hi. I mailed a letter from Romania to Brazil on Aug. 09. The tracking number is RN866510757RO.

I can see that the item left Romania on August 11, but I have received no further updates and it appears to be stuck in transit. Checked Correios' site too and, while it appears to be in their system, there is no tracking info beyond August 11.

It was just a letter, with no objects enclosed, so would it still have to go through customs? Is there any way I could get more info about where it's at currently? I can't determine if it has arrived in Brazil and it's stuck in a warehouse somewhere or if it hasn't arrived at all.

Many thanks.
#486 EBAY_SELLER_KZ [ 841 55 ] : 2017-09-07 16:11:51
#10522 Kit120 [ 1 0 ]
Hi. I mailed a letter from Romania to Brazil on Aug. 09. The tracking number is RN866510757RO.

I can see that the item left Romania on August 11, but I have received no further updates and it appears to be stuck in transit. Checked Correios' site too and, while it appears to be in their system, there is no tracking info beyond August 11.

It was just a letter, with no objects enclosed, so would it still have to go through customs? Is there any way I could get more info about where it's at currently? I can't determine if it has arrived in Brazil and it's stuck in a warehouse somewhere or if it hasn't arrived at all.

Many thanks.
Brazil post works very slowly. You should at least wait until October 11th.
#487 borderlord1 [ 2 0 ] : 2017-09-07 23:12:35
Hi all
Ordered a couple of items from China. Both have tracking numbers, and both are being shipped by PostNL.
One item, after 9 days, tracking says 'arrived at sorting centre' but does not specify which country this sorting centre is.
The other item, after 7 days, has no tracking entries at all.
PostNL's own tracking says this one is 'at shippers warehouse' agasin with no information as to which country this warehouse might be located. Tried most of the day to find out where my parcels are with no luck.
Anybody help?
Jeff
#488 Krita [ 6 1 ] : 2017-09-14 23:57:07
happy afternoon.
I write from Venezuela, to make a claim, on 07/12/2017, I was sent from the Sumy 30 office in Ukraine a letter to Venezuela, under No. RB400135088UA, that letter has not yet arrived, and I went to the Ipostel office in my city Barcelona, which is the mail service of Venezuela, and does not appear in the system, I need a response from you, because I have written several emails and no one answers me, until when should I wait for my letter. Thank you
#489 Alfa [ 254 8 ] : 2017-09-15 06:36:48
#10604 Krita [ 6 1 ]
happy afternoon.
I write from Venezuela, to make a claim, on 07/12/2017, I was sent from the Sumy 30 office in Ukraine a letter to Venezuela, under No. RB400135088UA, that letter has not yet arrived, and I went to the Ipostel office in my city Barcelona, which is the mail service of Venezuela, and does not appear in the system, I need a response from you, because I have written several emails and no one answers me, until when should I wait for my letter. Thank you
You have to ask sender to submit undelivery claim with their post. 
#490 Krita [ 6 1 ] : 2017-09-28 02:41:26
Happy night for all

Where is my bag
Happy day, I'm in Venezuela, I want to know where my package that was sent on July 12, 2017, from Sumy 30 office in Ukraine to Venezuela with the number RB400135088UA and has not arrived yet, I asked and no one gives me an answer about it thanks
#491 Cary [ 1 0 ] : 2017-10-02 05:18:59
Hello I'm from Ecuador I have the internal guide of Shipito carriers SAE040603423828063 which I registered on their website and I generated an UmxxxxxxxUs guide which used to locate my order in my country when I arrived, but three weeks ago, your page tells me which is not in your database and was sent on September 5th.
#492 segBull [ 1 0 ] : 2017-10-10 06:18:07
Hi everyone!

I confirm by tracking that my package was wrongly sent to the Republic of Niger instead of Abeokuta, Nigeria. It is a flat screen TV sent from Stuttgart, Germany. Please what can I do? The shipping number is CY678670897DE.

Thank you.
#493 EBAY_SELLER_KZ [ 841 55 ] : 2017-10-10 08:52:36
#10737 segBull [ 1 0 ]
Hi everyone!

I confirm by tracking that my package was wrongly sent to the Republic of Niger instead of Abeokuta, Nigeria. It is a flat screen TV sent from Stuttgart, Germany. Please what can I do? The shipping number is CY678670897DE.

Thank you.
It should be forwarded automatically, if it isn’t - open a claim at DHL Paket office.
#494 EBAY_SELLER_KZ [ 841 55 ] : 2017-10-10 09:02:38
#10737 segBull [ 1 0 ]
Hi everyone!

I confirm by tracking that my package was wrongly sent to the Republic of Niger instead of Abeokuta, Nigeria. It is a flat screen TV sent from Stuttgart, Germany. Please what can I do? The shipping number is CY678670897DE.

Thank you.
No, wait. I can see your item was sent to Niger NOT BY MISTAKE. The operator has selected Niger as destination country when accepting your package. You should’ve checked that right away. You should see Niger in your receipt. Now you should open a rerouting request at DHL Paket office, this will cost you money, as this is considered your fault. If somehow you see Nigeria in your bill - then it is considered their fault and they will do it for free, but you should still go and open a request. Also there is 99% possibility that a TV will be stolen in Niger, so I hope you’ve insured your package.
#495 segBull [ 1 0 ] : 2017-10-10 09:54:05
#10739 EBAY_SELLER_KZ [ 841 55 ]
No, wait. I can see your item was sent to Niger NOT BY MISTAKE. The operator has selected Niger as destination country when accepting your package. You should’ve checked that right away. You should see Niger in your receipt. Now you should open a rerouting request at DHL Paket office, this will cost you money, as this is considered your fault. If somehow you see Nigeria in your bill - then it is considered their fault and they will do it for free, but you should still go and open a request. Also there is 99% possibility that a TV will be stolen in Niger, so I hope you’ve insured your package.
Thanks for your prompt input but the receipt I have does not have any name indicated (Nigeria or Niger) just a lot of number. I also told the operator that I was sending to Nigeria; when I asked for the cost. She must have made the mistake. I did not also checked the sticker pasted on the package afterward but it was the sticker that I had hand written the Nigerian address on so she probably did the mistake while entering it in the computer. When you type "Ni..." in the address drop down Niger and Nigeria always show up. Maybe she picked Niger. I hope the TV doesn't get stolen.....lol! ....but just in case how do I know it was insured I only paid the €62.99 for the 10kg weight. I will also go to the office for the complaint.
#496 EBAY_SELLER_KZ [ 841 55 ] : 2017-10-10 10:42:00
#10740 segBull [ 1 0 ]
Thanks for your prompt input but the receipt I have does not have any name indicated (Nigeria or Niger) just a lot of number. I also told the operator that I was sending to Nigeria; when I asked for the cost. She must have made the mistake. I did not also checked the sticker pasted on the package afterward but it was the sticker that I had hand written the Nigerian address on so she probably did the mistake while entering it in the computer. When you type "Ni..." in the address drop down Niger and Nigeria always show up. Maybe she picked Niger. I hope the TV doesn't get stolen.....lol! ....but just in case how do I know it was insured I only paid the €62.99 for the 10kg weight. I will also go to the office for the complaint.
Hi! If it says something like declared value, or insurance in your bill - then it was insured, otherwise say goodbye to your tv. If the handwritten label says Nigeria then Niger post will automatically forward it to Nigeria, but probably your addressee will receive an empty box or a box of stones, if you didn’t insure it.
#497 Mohira [ 1 0 ] : 2017-10-10 12:04:31
I can't find my package from Uzbekistan to USA tracking number CV101139984UZ
please help find thank you for your help in advance 
#498 segBull [ 1 0 ] : 2017-10-10 16:23:25
#10741 EBAY_SELLER_KZ [ 841 55 ]
Hi! If it says something like declared value, or insurance in your bill - then it was insured, otherwise say goodbye to your tv. If the handwritten label says Nigeria then Niger post will automatically forward it to Nigeria, but probably your addressee will receive an empty box or a box of stones, if you didn’t insure it.
Thanks. My package was not insured. The receipt (just noticed now) indicated NG which means Nigeria. I went to the operator's office and they were not helpful at all! She said I should call DHL myself. Please do you have the correct web address to make complaints. My search brought up many sites. And BTW why are you so sure the package will be stolen in Niger. Any bad experience?
#499 EBAY_SELLER_KZ [ 841 55 ] : 2017-10-10 16:32:29
#10745 segBull [ 1 0 ]
Thanks. My package was not insured. The receipt (just noticed now) indicated NG which means Nigeria. I went to the operator's office and they were not helpful at all! She said I should call DHL myself. Please do you have the correct web address to make complaints. My search brought up many sites. And BTW why are you so sure the package will be stolen in Niger. Any bad experience?
Well, I've sent registered mail there twice and it never got through. And also Niger Their official website is paket.dhl.de Also GDP per capita in Nigeria is 2200USD per capita and in Niger 410USD, (42000 in Germany just so you know), so that country is soooooo poor that they will 99% steal a flat screen TV. 42 thousand and 2,2 thousand and 0,4 thousand is a big difference. Niger is 100 times poor than Germany, while Nigeria is only 19 times.
#500 EBAY_SELLER_KZ [ 841 55 ] : 2017-10-10 16:33:20
#10745 segBull [ 1 0 ]
Thanks. My package was not insured. The receipt (just noticed now) indicated NG which means Nigeria. I went to the operator's office and they were not helpful at all! She said I should call DHL myself. Please do you have the correct web address to make complaints. My search brought up many sites. And BTW why are you so sure the package will be stolen in Niger. Any bad experience?
paket.de is their official website.

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